%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2025 Best Practical Solutions, LLC %# <sales@bestpractical.com> %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Admin/Elements/Header, Title => $title &> <& /Elements/Tabs &> <& /Elements/ListActions, actions => \@results &>
<&| /Widgets/TitleBox, title => loc('Basics'), content_class => 'mx-auto width-sm' &> <&| /Elements/LabeledValue, Label => loc('Priority') &> <& /Elements/SelectPriority, Name => "InitialPriority", Default => $queue->DefaultValue('InitialPriority'), QueueObj => $queue &> <&| /Elements/LabeledValue, Label => loc('Final Priority') &> <& /Elements/SelectPriority, Name => "FinalPriority", Default => $queue->DefaultValue('FinalPriority'), QueueObj => $queue &> <&|/l&>requires running rt-crontool <& /Elements/EditCustomFields, Object => RT::Ticket->new($session{CurrentUser}), CustomFields => $queue->TicketCustomFields->LimitToDefaultValuesSupportedTypes, Grouping => 'Basics', CategoryObj => $queue, &> <&| /Elements/LabeledValue, Label => loc('Article') &> <& /Elements/SelectArticle, QueueObj => $queue, Default => $queue->DefaultValue('Article'), Name => 'Article' &>
<&|/Widgets/TitleBox, title => loc("Dates"), content_class => 'mx-auto width-sm' &> <&| /Elements/LabeledValue, Label => loc('Starts') &> <& /Elements/SelectDate, Name => "Starts", Default => $queue->DefaultValue('Starts') || '' &> <&| /Elements/LabeledValue, Label => loc('Due') &> <& /Elements/SelectDate, Name => "Due", Default => $queue->DefaultValue('Due') || '' &> <& /Elements/EditCustomFields, Object => RT::Ticket->new($session{CurrentUser}), CustomFields => $queue->TicketCustomFields->LimitToDefaultValuesSupportedTypes, Grouping => 'Dates', CategoryObj => $queue, &>
% if ( RT->Config->ObjectHasCustomFieldGrouping(Object => RT::Ticket->new($session{CurrentUser}), CategoryObj => $queue, Grouping => 'People') ) {
<&|/Widgets/TitleBox, title => loc("People"), content_class => 'mx-auto width-sm' &> <& /Elements/EditCustomFields, Object => RT::Ticket->new($session{CurrentUser}), CustomFields => $queue->TicketCustomFields->LimitToDefaultValuesSupportedTypes, Grouping => 'People', CategoryObj => $queue, &>
% } % if ( RT->Config->ObjectHasCustomFieldGrouping(Object => RT::Ticket->new($session{CurrentUser}), CategoryObj => $queue, Grouping => 'Links') ) {
<&|/Widgets/TitleBox, title => loc("Links"), content_class => 'mx-auto width-sm' &> <& /Elements/EditCustomFields, Object => RT::Ticket->new($session{CurrentUser}), CustomFields => $queue->TicketCustomFields->LimitToDefaultValuesSupportedTypes, Grouping => 'Links', CategoryObj => $queue, &>
% } <& /Elements/EditCustomFieldCustomGroupings, CustomFieldGenerator => sub { $queue->TicketCustomFields->LimitToDefaultValuesSupportedTypes }, Object => RT::Ticket->new($session{CurrentUser}), Groupings => \@groupings, CategoryObj => $queue, &>
<&|/Widgets/TitleBox, title => loc("Transaction Custom Fields"), content_class => 'mx-auto width-sm' &> <& /Elements/EditCustomFields, CustomFields => $queue->TicketTransactionCustomFields->LimitToDefaultValuesSupportedTypes, Object => RT::Transaction->new($session{CurrentUser}), QueueObj => $queue, &>
<& /Elements/Submit, Name => 'Update', Label => loc('Save Changes'), FullWidth => 1 &> <& /Elements/Submit, Name => 'Reset', Label => loc('Reset Custom Field Values to Default'), FullWidth => 1 &> <%INIT> my $queue = RT::Queue->new( $session{CurrentUser} ); $queue->Load($id) || Abort( loc( "Couldn't load object [_1]", $id ) ); my $title = loc( 'Default Values for queue [_1]', $queue->Name ); my @groupings = (RT::CustomField->CustomGroupings('RT::Ticket', $queue->Name), ''); $m->callback( CallbackName => 'Init', ARGSRef => \%ARGS, Queue => $queue, Title => \$title, Groupings => \@groupings ); my @results; if ( $ARGS{Reset} ) { my $attr = $queue->FirstAttribute( 'CustomFieldDefaultValues' ); if ( $attr ) { $attr->Delete; push @results, "Custom Field default values are reset"; } } elsif ( $ARGS{Update} ) { for my $field ( qw/InitialPriority FinalPriority Starts Due Article/ ) { my ($ret, $msg) = $queue->SetDefaultValue( Name => $field, Value => $ARGS{$field}, ); push @results, $msg; } my $cf_args = _ParseObjectCustomFieldArgs( \%ARGS ); for my $cfs ( map { $cf_args->{$_}{0} || () } qw/RT::Ticket RT::Transaction/ ) { for my $cf_id ( keys %$cfs ) { # In the case of inconsistent CFV submission, # we'll get the 1st grouping in the hash, alphabetically my ( $ret, $grouping_name ) = _ValidateConsistentCustomFieldValues( $cf_id, $cfs->{$cf_id} ); my $grouping = $cfs->{$cf_id}{$grouping_name}; my $value = $grouping->{Value} // $grouping->{Values}; my $cf = RT::CustomField->new( $session{CurrentUser} ); $cf->Load($cf_id); if ( $cf->id && $cf->SupportDefaultValues ) { my ( $ret, $msg ) = $cf->SetDefaultValues( Object => $queue, Values => $value, ); push @results, $msg; } } } } MaybeRedirectForResults( Actions => \@results, Arguments => { id => $queue->id }, ); <%ARGS> $id => undef